Your views count

Would you like to pay a compliment, comment on, or make a complaint about any of Southampton City Council’s services?

We aim to provide high quality services, and would be delighted to hear from you if you feel that we have achieved this.

We do accept that occasionally things can go wrong. If you think we have let you down, please tell us so that we can put things right. This will also help us to ensure that people have fewer problems in future.

Please also tell us if you have any general suggestions on how we can improve services; we are interested in your views.

We are committed to using information gained from your feedback to help drive forward improvements to services and to better meet customer needs.

Whatever you have to say we will take it seriously.

To make contact with us please fill out our online feedback form or [print and fill out our feedback fact sheet and form] (see links on the right hand side of this page). You can give a completed form to any member of staff or post it to us direct at:

Southampton City Council
(Please insert name of department)
Civic Centre
Southampton SO14 7LY

If you do not know where to direct your compliment, comment or complaint, or would like help in making it, you can contact our switchboard on 023 8022 3855. They will be able to advise you or put you in contact with someone who can.

To give feedback in person, or to get help filling out the form you can visit Gateway, our one-stop shop, at the Civic Centre. You can also visit any of the Council’s sites that are open to the public, such as Local Housing Offices and Libraries.

If you want to nominate one of our staff for an Excellence Award please let us know by telephoning us on 023 8083 3078 or [online at the excellence awards page].